Shipping & Ordering Information
Shipping Fees:
Rose Bouquets - Flat Rate of $25
Rose Bushes: Flat Rate of $49
SHIPPING
Customers will choose a requested arrival date for their rose bouquet order Rose bush orders will currently ship at the date noted on the rose bush product page.
Once we have packaged and shipped out your order, you will receive an email with tracking information. All orders are shipped by FedEx ,UPS or USPS. My Rose Shop cannot be held responsible for lost or stolen packages.
Orders containing multiple items may see tracking numbers that arrive on different dates. Rest assured, your entire rose order will ship.
To protect our rose bushes from extreme weather changes, we sometimes defoliate the plant and ship them with limited foliage. This helps roses stay healthy throughout the shipping process. We guarantee that your roses will arrive healthy and hardy. Leaves on your rose bush will begin to grow within a couple weeks of planting.
WE SHIP YEAR ROUND
At My Rose Shop, all of our rose bouquets are greenhouse-grown in the fertile land of Columbia or California, so we are able to ship all 12 months of the year. Our rose bushes are greenhouse-grown in California and our ship dates are prodided on the rose bush product pages. You can order your rose bushes or rose bouquets as any time. So, feel free to make purchases even in the off-season and rest assured that our dedicated team will be diligently caring for your roses until your chosen delivery date in the future.
We recommend that you plant your rose bushes at least six weeks before the first frost of your location. You should plant your rose bushes at any time except during extreme heat or cold.
ORDER CANCELLATIONS/ADDRESS CHANGES
Rose Bouquet Orders: Rose Bouquet Orders are eligible for a 50% refund/restocking fee if you cancel the order the same day it was placed. You may not cancel the order after the day it was placed as we forward our orders to our rose farming partners the evening your order is placed and they will already have processed your order. You may cancel a MRS Subscription after the 2nd shipment. Canceling a rose subscription before the 2nd shipment results in a 50% refund/restocking fee of your entire order.
Rose Bush Orders: Rose bush orders are eligible for a 50% refund/restocking fee if you cancel the order at any time before it ships. This includes pre-orders.
Orders cannot be split and sent to separate addresses. If an order is canceled, those products will be forfeited and any new orders placed will be subject to current stock availability, current pricing, and currently available ship date.
QUALITY STANDARDS
At My Rose Shop we are committed to growing roses that exceed your expectations. We guarantee our roses are healthy, virus-free, and true to variety. We are so confident in our roses that we warranty them for 30 days from the date of shipping, as long as they are properly planted per our planting instructions and cared for in growing zones recommended on MyRoseShop.com
PAYMENT
Payment is due in full and will be charged at the time of order entry. This will reserve your order and hold until your selected ship date.
All payments are to be paid in US funds. If your state has a sales tax, the payment total will include the applicable sales tax due.
MERCHANDISE RETURNS & REFUNDS
Rose bushes and rose bouquets are not eligible for returns. They are eligible for store credit or free replacements if we deem the product damaged. Please remember to include a photo of the damage upon arrival and email it to customer service.
Due to the fact that plants are perishable, we don't accept returns of live plant material. Should you receive a rose bush that you believe is not up to our quality standards, please contact our customer service team right away.